The Simple Phrase to Negotiate Like A Pro


Why is it that most people don’t negotiate? Negotiating on a deal can save you money and ensure that you are getting the most for your dollar. However sometimes, we don’t think to use this tactic when we’re making a big purchase. Why? Even though it seems counterintuitive–why wouldn’t we try to get a better deal for our business? Because in the eyes of many small business owners, negotiating can look like having to bring down Goliath. Sometimes we feel like the opportunity to negotiate isn’t there, or we can feel incredibly awkward trying to do do it. Or other… Keep reading »

Why We Don’t Trust Our Business Solutions…


Why is it so hard for us to decide on a business solution during challenges within our organizations? Cadey and I speak with many business owners everyday who know what they should do, but don’t do it. When talking with them, we will always hear things like, “Oh, I’ve heard of that strategy, but we just aren’t there yet,” or my other favorite, “We’ve been thinking about that, but have not tried it.” Many of these people, like many business owners out there, put off these choices for months–even years! Why? Why is it so hard for us to make… Keep reading »

Cash Flow Woes? Here is the Cure.


Recently Cadey and I had dinner with a good friend of ours who is a brilliant businessperson and someone I have a tremendous amount of respect for. We were having one of those conversations that many of us have had at some point—both parties know that something is wrong, but neither is bringing it up. Finally I asked. He was in a place that many entrepreneurs have been in: cash flow was tight and he was overwhelmed. As we spoke, I picked up on a feeling all too familiar to me. When cash flow or money is a challenge, often… Keep reading »

Even the Best Business Plan can be Derailed by Gossip


The one thing that can derail a business plan is gossip. In our organization, Charfen Institute, we have a “No Gossip” policy. “Gossip” is defined as discussing anything with anyone who cannot solve the problem and any negative talk about a teammate, a customer, or a work issue. Gossip leads to degrading and destructive behaviors. Let me explain: When someone talks to Bob negatively about an issue they had with Susan, rather than talking directly to Susan to resolve the issue or talking to someone who is able to solve the problem–that person is derailing your business by taking time… Keep reading »

4 Simple Steps For Effective Team Communication


Do you frequently repeat yourself to your team? Does it feel like no matter how many ways you say it–the communication chain seems broken? Most leaders become frustrated with having to repeat themselves. Many times leaders find themselves becoming more aggressive communicating with their teams, to ensure that the point will be heard. They might even find themselves getting emotional. As a business leader, you have worked very hard to get to where you are. The journey is incredibly close to the heart, and this is why our teams are so important to us. As leaders we want to empower… Keep reading »